Identifying “value opportunities”: service reviews and business process engineering
West Cheshire PCT and CCGs have used Right Care principles to identify “where to look” for service improvements that can generate savings for re-investment and service quality and outcomes improvements. They have combined the use of spend and outcome tools, analysis of variation and Programme Budgeting with Service Reviews and Business Process Engineering techniques to take reform, innovation and efficiency proposals through to successful delivery, generating £7m across three service areas in one wave of service reviews, as part of a successful £15m QIPP programme.
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