NHS written complaints figures released
NHS organisations received more than 162,000 written complaints during 2012/13, the equivalent of over 3,000 complaints a week, according to figures released by the Health and Social Care Information Centre.
‘Care left undone’ during nursing shifts: associations with workload and perceived quality of care
This report aims to examine the nature and prevalence of care left undone by nurses in English National Health Service hospitals and to assess whether the number of missed care episodes is associated with nurse staffing levels and nurse ratings of the quality of nursing care and patient safety environment
Tool for measuring adverse events
This tool provides an easy-to-use method for accurately identifying adverse events and measuring the rate of adverse events over time. This paper provides step-by-step instructions for using the tool to accurately identify adverse events and measure the rate of adverse events over time.
Commissioning children’s palliative care: a guide for CCGs
This document describes the population of children who need palliative care; the services and professionals who provide it; and recommendations for the commissioning of children’s palliative care.
The Shared Learning collection
The Shared Learning collection on the NICE website is a portfolio of quality-assured examples of implementation of NICE guidance and the use of quality standards to change local practice
NHS England puts patient data to better use
NHS England is introducing a modern information service on behalf of the NHS called care.data. The service will use information from a patients’ medical record to improve the way that healthcare is delivered for all.
Finance managers recommend changes to NHS payments system
NHS finance managers acknowledge the benefits of payment by results (PBR) the current system governing payments, but argue that the current system is in need of reform. The findings are explained in a joint briefing by the Healthcare Finance Managers’ Association and the King’s Fund.
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